Xiaomi FAQ

Welcome The actual available internal phone storage may differ depending on the software configuration of your phone.

* Features and specifications are subject to change without prior notification.

* The actual battery time(Talk time, standby time, etc.) may differ depending on the network provider. 

Q: How to track the order?A: Pls check this

Q:How to identify the authenticity of the phone?We guarantee our phone is 100% original ,you will be satisfied with  the quality of your product. If you’re unhappy with it or have the  question of the phone, please contact our Customer Service who will be  glad to help or go to Xiaomi Official Site to check it .  

Q:About  official global Rom or custom Rom

for some version phones,We need to open the box to install the official Multi-language ROM or custom Rom  and Google play before delivery,Sometimes there maybe a bug existed in Custom rom,but please do not worry ,it is normal,please contact our Customer Service who will be glad to help,they will help you to solve the problem Until you are satisfied    .If you want the original phone in Chinese and English without Google play, please leave a message in the order. Please Kindly Remind that Incomplete Translation Cannot be Avoided no matter Official or Unoffical ROM. MIUI can not 100% be translated, some apps and incons will remain English.  

Q: About Network bandsA: We Add a link to show you how to check the phone whether can be used in your country.  

  • 1).All our Smartphone Unlocked for Worldwide use, But please check if your local area network is compatible with our phones, you can check this link:willmyphonework.net or “maps.mobileworldlive.com” to see the Network Frequency for your country, please confirm with your carriers or providers before you purchase this item.   
  • 2).Most dual sim mobile phone only one sim slot support 3G WCDMA network.   
  • 3).If your Smartphone (MTK platform) signal instability, Please refer to the following link method operation. Network_band.rar 2.5 MB mega.co.nz/#!CBVgEJJJ!VKTYpz650pLZmr4ZMzfWFWsxDbuRQRgkJ904s8QMh8U 

Q: Can’t Turn on the Phone or Still display the LOGO:A: 1.Pls check your phone battery,and you can try charge your phone at least 3 hours.   2.If only display the logo,You may need reinstall the firmware.     We will send the download link from order message,pls download and unzip the file,the do as the guide. 

Q: How to set the google keyboard to suit for your country:A: 

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Q: About bad pixel pointA: We’ll check all the phone screen,As far as possible to avoid dead piexel point.But we can’t confirm the phone without dead pixel point absolute.So we can’t accept the refund because bad pixel,if you want refund,you should pay the postage.

0202

 According to ISO13406-2( en.wikipedia.org/wiki/ISO_13406-2), the allowable range of excerpts for dead following

[4]:The whole pixel defects:Liquid crystal screen resolution of 1024 X 768 of the allowable value is 2Liquid crystal screen resolution of 1280 X 1024 of the allowable value is 3Liquid crystal screen resolution of 1600 X 1200 of the allowable value is 4Liquid crystal screen resolution of 2048 X 1536 of the allowable value is 6Red, green, blue, one of the three sub pixel defects:Liquid crystal screen resolution of 1024 X 768 of the allowable value is 4Liquid crystal screen resolution of 1280 X 1024 of the allowable value is 7 Liquid crystal screen resolution of 1600 X 1200 of the allowable value is 10Liquid crystal screen resolution of 2048 X 1536 of the allowable value is 16Sub pixel defects in arbitrary 5×5 region:Liquid crystal screen resolution of 1024 X 768 of the allowable value is 2Liquid crystal screen resolution of 1280 X 1024 of the allowable value is 3Liquid crystal screen resolution of 1600 X 1200 of the allowable value is 4Liquid crystal screen resolution of 2048 X 1536 of the allowable value is 6 

Q: Can’t bootA:After you recevice the phone,but can’t reboot it,Pls confirm you had remove the protection film from the batteryBecause of long time shipping,maybe the battery use out.Pls charge the phone battery at least 3hours,if your phone can’t be charge,pls try change the Plug adapter.   

  • 1). peal off the film on the battery;                          
  • 2). hold “power button” up to 5s;   
  • 3). Battery might drained/with low voltage, please recharge for at least 10 minutes or long press the          power key for second,then full charge it.   
  • 4). Remove battery,then insert it, power on;          
  • 5). charge the phone or Charge the battery by Universal charger;   
  • 6). Maybe battery and mobile phone contact too loose;  
  • 7). Maybe Metal contact surface is dirty or oxidized.   

Q: Why is the ROM less then 4G/16G/32G ?A:  

  • 1). The hardware manufacturers use 1000B as 1G, but the software vendor use the 1024B as 1G, so the 4G ROM will          less then 4GB.   
  • 2). The recover and cache will also occupy the ROM, so it will show less than 4GB, nearly 2GB-3GB.. 

Q: Don’t have APN (Can not use 3G Internet)A: About the network, If you didn’t has APN (Access Point Name),you have 2 options:   

  • 1). call your Network Provider and they will give you that.   
  • 2). download this app   play.google.com/store/apps/details?id=net.thenatureweb.apnsettings 

Q: Can’t receive SMSA:  

  • 1)”Setting”—>”location access”—> Cancel “Wi-Fi & mobile network location” option, then reboot phone.   
  • 2).If the first method can not solve the problem, Can be solved by restoring factory setting (recommended to back up your data):    “setting—>”Backup & reset”—>”Factory data reset”—“Reset phone”. 

Q: Can’t pen WLAN or can’t search wifi signalA:  

  • 1).wifi band: some mobile phones can’t support 14-band, So you need set your router wifi band or reset your router;   
  • 2).Install the latest firmware from official site or connect our services. 

Q: Can’t recognize TF card or install app to TF cardA:

  • 1).Some phones does not support tf card installed;            
  • 2).Make sure the TF card is not damaged, and can normally use   
  • 3).Check whether there are installation location option at the settings;    
  • 4).Install the latest firmware from official site or connect our services; 

Q: Can’t recognize SIM card or the Signal instabilityA:

  • 1).Don’t remove SIM card or TF card when phone is on! Otherwise might break your phone!;     
  • 2).Please check the IMEI number exists;   
  • 3).Root your phone, Use “mobile uncle tool” enter to band mode, and choose all the available bands;   
  • 4).Maybe you flashed the Custom firmware, or flash the GSM version ROM to WCDMA version phone;   
  • 5).Install the latest firmware from official site or connect our services; 

Q: Restore IMEI number( how to solve IMEI lost)!A: Pls check the this link:  IMEI Restore.rar 1.4 MB   mega.co.nz/#!mIcCAJAB!JzrkscfcwMx8OmqSdtCOWAouBu8RnBe3X48hAXwrSQA   you need ask our Aftersales to get the unpack password. 

Q: App from google play or other app store doesn’t work or is not supported.A: 

  • 1). Some app only support installed on Internal storage; 
  • 2). Maybe the apk Incompatible version, you can download the latest version from other app store. 
  • 3). Power management app black screen protection caused this, can uninstall this type app; 
  • 4). Too many background app are running, forced quit, you can disable the boot entry; 
  • 5). Pls check this link:     forum.xda-developers.com/showthread.php?t=1948558 
  • 6). System caused this.